Table of the ESG Indicators
| Issues | Name of Indicators | Units | Year 2017 |
| Scope 1: Direct Greenhouse gas emissions1 | million tons CO2e | 0.29 | |
| Scope 2: Indirect Greenhouse gas emissions1 | million tons CO2e | 11.22 | |
| Total Greenhouse gas emissions2 | million tons CO2e | 11.51 | |
| Greenhouse gas emissions per unit operating revenue |
tCO2e/million yuan | 31.42 | |
| Sewage emissions3 | million tons | 37.55 | |
| SO2 emissions4 | tons | 122.11 | |
| Waste disposal amount | tons | 121,276.15 | |
| Waste disposal fee | million yuan | 2,629.01 | |
| Waste storage batteries disposal amount | tons | 11,588.42 | |
| Emissions | Waste storage batteries disposal fee | million yuan | 83.41 |
| Waste telecommunications equipment disposal amount |
tons | 14,005.04 | |
| Waste telecommunications equipment disposal fee |
million yuan | 114.49 | |
| Waste cables disposal amount | tons | 85,561.88 | |
| Waste cables disposal fee | million yuan | 2,347.43 | |
| Waste terminals disposal amount | tons | 587.56 | |
| Waste terminals disposal fee | million yuan | 20.40 | |
| Other waste disposal amount | tons | 9,533.23 | |
| Other waste disposal fee | million yuan | 63.29 | |
| Domestic waste emissions5 | tons | 19,134.93 |
| Issues | Name of Indicators | Units | Year 2017 |
| Electricity consumption | 100 million kwh | 162.76 | |
| Natural gas consumption | million m3 | 8.50 | |
| Coal consumption | 10,000 tons | 0.91 | |
| Gasoline consumption | 10,000 tons | 6.15 | |
| Diesel consumption | 10,000 tons | 2.04 | |
| Kerosene consumption | tons | 0 | |
| Purchased heat consumption amount | GJ | 1,500,277.53 | |
| Purchased heat consumption fee | million yuan | 79.37 | |
| Overall energy consumption6 | tce | 2,191,379.37 | |
| Overall energy consumption per unit of information flow |
kgce/TB | 7.10 | |
| Use of Resources | Overall energy consumption per operating revenue |
kgce/million yuan | 5,983.63 |
| Power consumption per carrier frequency at base stations |
kwh/carrier frequency | 721.77 | |
| Water consumption | million tons | 44.18 | |
| Water consumption per unit operating revenue |
tons/million yuan | 120.63 | |
| Coverage rate of energy-saving technology at base stations |
% | 67.00 | |
| Coverage rate of energy-saving technology at telecommunications equipment room |
% | 72.81 | |
| Reclaimed water consumption | tons | 36,531.37 | |
| The Environment and Natural Resources |
Investment in energy saving and emission reduction |
million yuan | 531.94 |
| Number of new energy base stations | - | 23,337 | |
| Times of video conferencing | - | 36,896 |
| Issues | Name of Indicators | Units | Year 2017 |
| 4G international roaming countries and regions | — | 137 | |
| Domestic administrative village fibre broadband coverage7 |
% | 85 | |
| Domestic administrative village 4G network coverage |
% | 88 | |
| Internet backbone interconnection bandwidth | G | 4,656.31 | |
| International interconnection bandwidth | G | 4,902.15 | |
| Call drop rate of mobile communication | % | 0.24 | |
| Call completing rate of mobile communication network |
% | 97.51 | |
| Call completing rate for access line | % | 94.86 | |
| Packet loss rate of broadband Internet ChinaNet backbone network |
% | 0.02 | |
| Product Responsibility |
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| Degree of satisfaction of mobile Internet users8 | points9 | 76.40 | |
| Degree of satisfaction of mobile voice users8 | points9 | 80.92 | |
| Degree of satisfaction of fixed Internet users8 | points9 | 75.03 | |
| Degree of satisfaction of access line users8 | points9 | 79.41 | |
| Percentage of in-time response to customer repair reports |
% | 98.30 | |
| Degree of satisfaction of international customers | points9 | 90.10 | |
| Number of newly acquired patent authorisation | - | 432 | |
| Number of newly acquired invention patent authorisation |
- | 406 | |
| Cumulative number of patent authorisation | - | 1,720 | |
| Cumulative number of invention patent authorisation |
- | 1,611 | |
| Number of phishing and fraud sites blocked | - | 3,744 | |
| Anti-corruption | Anti-corruption education programs organised | - | 11,478 |
| Attendance of anti-corruption education and trainings |
person-times | 598,778 |
| Issues | Name of Indicators | Units | Year 2017 |
| Percentage of employees participating in labour union |
% | 100 | |
| Percentage of female employees at management level |
% | 19.39 | |
| Total number of employees10 | - | 284,206 | |
| Percentage of employees aged 30 and below | % | 13.89 | |
| Percentage of employees aged 31 to 50 | % | 72.37 | |
| Percentage of employees aged 51 and above | % | 13.74 | |
| Percentage of female employees | % | 32.39 | |
| Percentage of employees of ethnic minorities | % | 6.39 | |
| Employment | Percentage of local employees hired in Hong Kong, Macau, Taiwan and overseas branches |
% | 42 |
| Total number of newly-hired employees | - | 8,888 | |
| Percentage of newly-hired female employees | % | 41.56 | |
| Number of resigned employees | - | 4,599 | |
| Percentage of female employees among resigned employees |
% | 34.20 | |
| Total number of dismissed employees | - | 337 | |
| Percentage of female employees among dismissed employees |
% | 26.71 |
| Issues | Name of Indicators | Units | Year 2017 |
| Death rate in accidents per 1,000 employees | % | 0.0035 | |
| Injury rate in accidents per 1,000 employees | % | 0 | |
| Loss of working days due to work-related injury | - | 0 | |
| Health and Safety |
Number of participants in safety emergency drills |
person-times | 192,958 |
| Number of participants in health and safety trainings |
person-times | 263,598 | |
| Participation rate of employee health checkup | % | 100 | |
| Training expenses per employee | yuan | 2,584.60 | |
| Number of internal trainers | - | 10,151 | |
| Number of training participants | 10,000 person-times | 46.62 | |
| Number of senior management trained | person-times | 360 | |
| Number of middle-level management trained | person-times | 58,884 | |
| Number of general employees trained | person-times | 406,913 | |
| Number of female employees trained | person-times | 1 56,666 | |
| Number of participants in skill certification | person-times | 88,511 | |
| Development and Training |
Number of employees enrolled in online college | 1 0,000 persons | 27.03 |
| Average training time per employee | hours | 37.20 | |
| Average training time per senior management | hours | 56.71 | |
| Average training time per middle-level management |
hours | 33.01 | |
| Average training time per general employee | hours | 21.88 | |
| Average training time per male employee | hours | 23.60 | |
| Average training time per female employee | hours | 22.33 | |
| Average training time in online college per employee |
hours | 16.60 |
| Issues | Name of Indicators | Units | Year 2017 |
| Number of registered employee volunteers | 10,000 persons | 4.38 | |
| Total service time of volunteers | 10,000 hours | 47.39 | |
| Number of participants in volunteering activities |
10,000 person-times | 8.97 | |
| Number of volunteering activities | sessions | 9,867 | |
| Volunteer service activities input amount | million yuan | 10.75 | |
| Number of participated pole line co-construction |
kilometres | 5,687 | |
| Number of provided pole line co-sharing | kilometres | 22,198 | |
| Number of participated pipeline co-construction |
kilometres | 3,564 | |
| Community | Number of provided pipeline co-sharing | kilometres | 1,533 |
| Number of participated indoor distribution system co-construction |
- | 9,249 | |
| Number of provided indoor distribution system co-sharing |
- | 1,299 | |
| Personnel involved in emergency communication support |
person-times | 111,610 | |
| Number of emergency communication equipment dispatched |
set-times | 19,494 | |
| Number of emergency communication vehicles dispatched |
vehicle-times | 25,990 | |
| Number of emergency public service messages sent |
million pieces | 23.01 | |
| Notes: 1.The greenhouse gas is measured based on the Greenhouse Gas Protocol - Enterprise Accounting and Reporting Standards of World Resources Institute (WRI) and World Business Council for Sustainable Development (WBCSD), the 2006 IPCC Guidelines for National Greenhouse Gas Inventories of Intergovernmental Panel on Climate Change (IPCC) and the Fourth Assessment Report 2007 of Intergovernmental Panel on Climate Change (IPCC), etc.. Scope I: direct greenhouse gas emission includes the greenhouse gas emission from use of natural gas, coal, kerosene, gasoline and diesel. Scope II: indirect greenhouse gas emission includes the greenhouse gas emission from purchased electricity and heating power, where the electricity emission factors shall refer to the base line emission factors of regional power grids in China released by National Development and Reform Commission, Department of Climate Change. 2.Total greenhouse gas emission shall be the sum of Scope I (direct greenhouse gas emission) and Scope II (indirect greenhouse gas emission). 3.The quantity of sewage emission is measured based on water consumption, and the wastewater discharge coefficient shall refer to GB50318-2017 Code of Urban Wastewater Engineering Planning of the National Standards of the PRC and relevant documents of National Bureau of Statistics of the PRC. 4.SO emissions is calculated with the method of the State-owned Assets Supervision and Administration Commission of the State Council. 5.The quantity of domestic waste emission is measured based on the per capita household waste output coefficient as specified in the guidance released by the State Council of the PRC. 6.Overall energy consumption is calculated with the energy statistics calculation method applied by National Bureau of Statistics of the PRC. 7.Domestic administrative village fibre broadband coverage targets the fixed network service area of China Telecom. 8.The 2017 results of "degree of satisfaction of mobile Internet users", "degree of satisfaction of mobile voice users", "degree of satisfaction of fixed Internet users" and "degree of satisfaction of access line users" are quoted from the 2017 national telecom service quality satisfaction evaluation by the Ministry of Industry and Information Technology of the PRC. 9.The full mark of user satisfaction measurement is 100. 10.The total number of employees includes the number of contract workers and the number of labour dispatch. |
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